Last Updated: September 12, 2026

At Nitro PDF, accessible from https://nitro-pdf.com, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting our support team.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect the following categories of information when you use our website or services:

Information You Provide

You may provide personal information when you:

• Place an order on our website;
• Complete a contact form;
• Contact our customer support team;
• Request information about a product or license;
• Subscribe to updates or promotional communications;
• Submit feedback or other inquiries.

Depending on the interaction, this information may include:

• Full name;
• Email address;
• Billing and payment information;
• Telephone number;
• Billing or invoicing details;
• Order information;
• Messages and other information you voluntarily provide.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring website;
• General website usage information.

This information helps us maintain website security, understand visitor activity, improve website performance, and provide a better user experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and manage orders;
• Deliver purchased products, license information, or order details;
• Respond to customer service requests;
• Provide installation, activation, and product support;
• Communicate with you about your order;
• Improve our website, products, and services;
• Detect, prevent, and investigate fraud or unauthorized activity;
• Maintain the security and reliability of our website;
• Comply with applicable legal and regulatory obligations;
• Send marketing communications where permitted and where you have provided the required consent.

We do not use your personal information for purposes unrelated to the reasons described in this Privacy Policy without providing appropriate notice or obtaining consent when required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not store complete payment card details on our own servers. Payment information is handled by the relevant payment processor according to its own privacy policy and security practices.

Depending on the payment method used, payment providers may collect information such as:

• Name;
• Billing address;
• Payment card details;
• Transaction information;
• Fraud-prevention information.

We recommend reviewing the privacy policy of the payment provider used during checkout.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and help protect our website.

Cookies may be used for purposes such as:

• Keeping essential website functions working;
• Remembering shopping-cart or checkout information;
• Understanding how visitors use our website;
• Improving website performance;
• Measuring marketing effectiveness;
• Supporting security and fraud prevention.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

5. Sharing of Personal Information

We may share personal information with trusted service providers when necessary to operate our website and provide our services. These providers may include:

• Payment processors;
• Website hosting providers;
• Website security and fraud-prevention services;
• Email and communication providers;
• Customer support tools;
• Analytics and technical service providers;
• Delivery or digital-distribution providers, where applicable.

These service providers may access personal information only to perform services on our behalf and are expected to handle the information appropriately.

We may also disclose information when reasonably necessary to:

• Comply with legal obligations;
• Respond to lawful requests from public authorities;
• Protect our rights, property, or safety;
• Investigate fraud, abuse, or security issues;
• Enforce our terms and policies.

We do not sell personal information as a business practice.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions;
• Providing customer support;
• Maintaining business and accounting records;
• Resolving disputes;
• Preventing fraud;
• Meeting legal, tax, and regulatory requirements.

When personal information is no longer required, we may delete it, anonymize it, or securely store it where retention is legally necessary.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, software resources, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external services you visit or use.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of certain processing activities;
• Object to certain uses of your personal information;
• Request a copy of your information in a portable format;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications.

To exercise a privacy right, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before completing certain requests.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant message or by contacting us directly.

10. European Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data-protection laws, you may have additional rights under applicable privacy legislation, including the General Data Protection Regulation where it applies.

Depending on the circumstances, our legal basis for processing personal information may include:

• Performance of a contract;
• Compliance with a legal obligation;
• Our legitimate business interests;
• Your consent;
• Protection of vital interests.

If you believe that your privacy rights have not been respected, you may have the right to contact the relevant data-protection authority in your country or region.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13, or any higher minimum age required by applicable law.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can review and delete the information where appropriate.

12. International Data Transfers

Depending on the location of our service providers, your personal information may be processed or stored in a country other than the country where you live.

Where required by applicable law, we will take appropriate steps to help ensure that international transfers of personal information are handled in accordance with applicable data-protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Nitro PDF Pro
447 Sutter St., Suite 405, #1015
San Francisco, CA 94108
USA

Email: support@nitro-pdf.com
Phone: (415) 651-4700