Last Updated: September 12, 2026

Thank you for purchasing from Nitro PDF through https://nitro-pdf.com. Because our products are digital software licenses, this Refund and Returns Policy explains when a refund may be requested and how we handle refund inquiries.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Digital Products

Our products are delivered digitally. We do not ship physical products, and therefore traditional product returns are not applicable.

Depending on the product purchased, delivery may include:

• A software download link;
• A license key or activation code;
• Order confirmation details;
• Installation or activation instructions;
• Customer support information.

Once a digital product has been delivered, the order may not be eligible for a refund if the license has already been activated, used, or transferred, except where required by applicable law or where we determine that a refund is appropriate.

2. Refund Eligibility

We may consider refund requests in the following situations:

• The purchased license cannot be delivered;
• The license key is invalid or unusable;
• The product is technically incompatible with the advertised system requirements;
• The same order was charged more than once;
• We are unable to resolve a verified technical issue;
• The product was purchased accidentally and has not been activated or used;
• A refund is required under applicable consumer-protection law.

Refund requests are reviewed individually. A refund is not automatically guaranteed merely because a customer has changed their mind after receiving or activating a digital license.

3. Refund Request Period

Refund requests should be submitted within 14 calendar days of the purchase date.

To help us review your request, please contact our support team as soon as you identify a problem. Requests submitted after the applicable refund period may not be eligible for consideration, except where required by law.

Important: If your actual refund period is different, update this section before publishing the policy.

4. Non-Refundable Situations

A refund may not be available in the following circumstances:

• The license has already been activated or used;
• The customer purchased the wrong product or version;
• The customer’s computer does not meet the published system requirements;
• The customer does not have a compatible Windows operating system;
• The customer is unable to install the software because of unrelated computer issues;
• The customer refuses to follow reasonable installation or troubleshooting instructions;
• The license key or activation information has been shared, transferred, or misused;
• The customer no longer wants the product after activation;
• The refund request is submitted outside the applicable refund period;
• The order was made using fraudulent or unauthorized payment information.

We may request additional information to verify the order and investigate the issue before making a refund decision.

5. Technical Support Before a Refund

If you experience a problem with your purchase, please contact our support team before requesting a refund.

Our team may help you with:

• Downloading the software;
• Installation;
• License activation;
• Compatibility questions;
• Product setup;
• Troubleshooting technical problems;
• Resolving delivery issues.

We will make reasonable efforts to resolve verified technical problems. If the issue cannot be resolved, we may review the order for a possible refund.

6. How to Request a Refund

To submit a refund request, contact us at:

Email: support@nitro-pdf.com

Please include the following information:

• Your full name;
• Order number;
• Email address used during checkout;
• Date of purchase;
• Product purchased;
• Reason for the refund request;
• A description of any technical issue;
• Relevant screenshots or error messages, if applicable.

Providing complete information helps us process your request more efficiently.

7. Refund Review Process

After receiving your request, we may review:

• Your order details;
• The delivery status of the license;
• License activation or usage status;
• The reason for the refund request;
• Any troubleshooting steps already completed;
• Applicable payment and consumer-protection requirements.

We will communicate the outcome of the review by email. Additional information may be requested before a final decision is made.

8. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on:

• Your payment provider;
• Your bank or card issuer;
• The payment method used;
• Payment-processing times.

We cannot guarantee the exact time required for a payment provider or bank to complete the refund.

9. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us promptly with the relevant order details.

After verifying the duplicate transaction, we will review the payment and, where appropriate, arrange a refund for the duplicated charge.

10. Chargebacks and Payment Disputes

Before opening a payment dispute or chargeback, we encourage you to contact our support team so that we can try to resolve the issue directly.

If a chargeback is opened, we may provide the relevant order, delivery, license, and communication records to the payment provider or financial institution handling the dispute.

11. Consumer Rights

This policy does not limit any mandatory rights that you may have under applicable consumer-protection laws.

Where applicable law provides rights that cannot be excluded or restricted by contract, those rights will continue to apply.

12. Policy Changes

We may update this Refund and Returns Policy from time to time to reflect changes to our products, services, payment processes, or legal obligations.

The updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Refund and Returns Policy or want to submit a refund request, please contact us:

Nitro PDF
447 Sutter St., Suite 405, #1015
San Francisco, CA 94108
USA

Email: support@nitro-pdf.com
Phone: (415) 651-4700