Last Updated: September 12, 2026

Welcome to Nitro PDF , available at https://nitro-pdf.com. These Terms and Conditions govern your access to and use of our website, products, services, and customer support.

By accessing our website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About These Terms

These Terms and Conditions apply to all visitors, customers, and users of our website.

They cover:

• Use of our website;
• Product information;
• Digital software license purchases;
• Payments and order processing;
• Delivery of digital products;
• Customer support;
• Refunds and cancellations;
• Acceptable use of our services;
• Limitations of liability.

We may update these Terms and Conditions from time to time. The version published on this page at the time of your order will generally apply to that transaction, subject to applicable law.

2. Website Use

You may use our website only for lawful purposes and in accordance with these Terms and Conditions.

You agree not to:

• Use the website for fraudulent or unlawful activities;
• Attempt to gain unauthorized access to our systems;
• Interfere with the security or operation of the website;
• Upload malicious software, viruses, or harmful code;
• Copy, reproduce, or misuse website content without permission;
• Use automated systems to collect information from the website without authorization;
• Provide false, misleading, or inaccurate information;
• Use our website in a way that may damage our reputation or services.

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms and Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate and up to date.

However:

• Product information may occasionally contain errors or omissions;
• Product features may vary by version;
• Software requirements may change;
• Product availability may change without notice;
• Images are provided for illustrative purposes unless otherwise stated.

Before placing an order, you are responsible for reviewing the product description, system requirements, license terms, and compatibility information.

If you have questions about a product, please contact our support team before purchasing.

4. Digital Products and Software Licenses

Our products are delivered digitally. Depending on the product purchased, delivery may include a download link, license key, activation code, or installation instructions.

A purchase from our website provides the customer with the license or digital product described on the relevant product page and order confirmation.

Unless expressly stated otherwise, purchasing a software license does not mean that you acquire ownership of the software, its source code, trademarks, copyrights, or other intellectual-property rights.

The software remains subject to the applicable software license agreement, end-user license agreement, or terms imposed by the relevant software publisher.

You agree to:

• Use the software only as permitted by the applicable license terms;
• Use the license only on permitted devices or systems;
• Keep license keys and activation information confidential;
• Avoid sharing, reselling, transferring, or distributing license information unless expressly permitted;
• Avoid modifying, reverse engineering, decompiling, or circumventing technical protections where prohibited by law or license terms.

5. License Activation and Compatibility

Before purchasing, customers should confirm that their computer meets the product’s published system requirements.

You are responsible for ensuring that you have:

• A compatible operating system;
• Sufficient storage space;
• Compatible hardware;
• A stable internet connection where required;
• Any necessary system permissions;
• The ability to install and activate the software.

Activation may be subject to restrictions imposed by the software publisher, license type, device configuration, or product version.

We are not responsible for problems caused by:

• Unsupported operating systems;
• Incompatible hardware;
• Insufficient system resources;
• Incorrect installation procedures;
• Third-party software conflicts;
• Changes made to the customer’s computer;
• Unofficial or modified software versions;
• Restrictions imposed by the software publisher.

Where a technical issue occurs, customers should contact our support team so that we can review the issue and provide reasonable assistance.

6. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected product.

After placing an order, you may receive an order confirmation by email. An order confirmation acknowledges that we have received your order, but it does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order in situations including:

• Product unavailability;
• Incorrect pricing or product information;
• Suspected fraud or unauthorized payment activity;
• Duplicate orders;
• Payment-processing problems;
• Incorrect customer information;
• Violations of these Terms and Conditions;
• Licensing or delivery restrictions.

If we cancel an order after payment has been received, we will review the transaction and, where appropriate, issue a refund to the original payment method.

7. Prices and Payments

All prices are displayed on the relevant product page or checkout page.

Prices may change at any time before an order is completed. Any price change will not normally affect an order that has already been accepted, except where an obvious pricing error has occurred or where required by applicable law.

Payments may be processed by third-party payment providers. By submitting payment information, you confirm that:

• The information provided is accurate;
• You are authorized to use the selected payment method;
• The payment method belongs to you or you have permission to use it;
• The transaction is not fraudulent or unauthorized.

Your payment may be subject to additional terms and privacy policies imposed by the relevant payment provider.

8. Digital Delivery

Digital products are generally delivered to the email address provided during checkout or through the delivery method described on the product page.

Customers are responsible for providing a correct and accessible email address.

Delivery may be delayed by:

• Incorrect customer information;
• Payment verification;
• Fraud-prevention checks;
• Technical problems;
• Email delivery issues;
• Third-party service interruptions.

If you do not receive your digital product within the expected delivery period, please contact our support team with your order details.

9. Refunds and Cancellations

Refunds and cancellations are handled according to our Refund and Returns Policy, which forms part of these Terms and Conditions.

Because our products are digital, refund eligibility may depend on whether the license has been delivered, activated, used, or transferred.

To request a refund, customers should contact:

Email: support@nitro-pdf.com

Please review our Refund and Returns Policy before placing an order.

Nothing in this section limits any mandatory consumer rights that apply under the laws of your country or region.

10. Customer Support

We aim to provide reasonable assistance with product delivery, installation, activation, and common technical questions.

Support may include:

• Help locating a download link;
• Assistance with installation;
• Guidance on license activation;
• Basic compatibility information;
• Troubleshooting common errors;
• Assistance with order-related questions.

Support does not necessarily include:

• Repairing a customer’s computer;
• Fixing unrelated operating-system problems;
• Supporting unauthorized software modifications;
• Guaranteeing compatibility with every device or configuration;
• Providing services outside the product’s published scope;
• Circumventing license restrictions or activation controls.

Customers may be asked to provide screenshots, error messages, system information, or other relevant details to help us investigate an issue.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, page layouts, images, icons, and other materials, may be protected by intellectual-property laws.

You may access and use the website for personal or legitimate business purposes. You may not reproduce, republish, distribute, modify, sell, or exploit website content without prior written permission, except where permitted by law.

All third-party names, software names, trademarks, and logos belong to their respective owners. Their appearance on this website does not necessarily imply endorsement, partnership, or affiliation.

12. Third-Party Software and Services

Our website may reference or provide access to third-party software, websites, payment processors, download services, or other external platforms.

Third-party services may be subject to separate terms and privacy policies. We do not control and are not responsible for the content, availability, security, or policies of third-party services.

You are responsible for reviewing the applicable terms before using third-party products or services.

13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always be available or uninterrupted;
• The website will be free from errors or security vulnerabilities;
• All information will always be complete, accurate, or current;
• Every product will work with every computer or configuration;
• Technical issues will always be resolved;
• Third-party services will remain available;
• Software will meet every individual customer’s needs.

Any product warranty or guarantee will be governed by the applicable product terms, publisher terms, or mandatory consumer-protection laws.

14. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use of or inability to use the website;
• Your purchase or use of a digital product;
• Loss of data or business opportunities;
• Software incompatibility;
• Third-party service interruptions;
• Unauthorized access beyond our reasonable control;
• Errors or omissions in website content;
• Your violation of these Terms and Conditions.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless our business, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms and Conditions;
• Your misuse of the website or products;
• Your violation of applicable law;
• Your infringement of third-party rights;
• Your unauthorized use or distribution of license information.

16. Suspension or Termination

We may suspend or terminate access to our website or services if:

• You violate these Terms and Conditions;
• Your activity presents a security or fraud risk;
• Your payment is reversed or disputed improperly;
• You use the website for unlawful purposes;
• We are required to do so by law;
• We discontinue or substantially change the website or services.

Termination does not affect rights or obligations that arose before termination, including payment obligations, intellectual-property rights, liability provisions, and dispute-related provisions.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18. Governing Law

These Terms and Conditions shall be interpreted in accordance with the applicable laws of the jurisdiction in which the responsible business entity is legally established, unless mandatory consumer-protection laws provide otherwise.

Any dispute will be handled by the courts or dispute-resolution bodies that have lawful jurisdiction over the matter.

Important: Before publishing this section, the applicable governing law and jurisdiction should be completed accurately based on the actual legal entity operating this website.

19. Changes to These Terms and Conditions

We may revise these Terms and Conditions to reflect changes to our website, products, services, business practices, or legal obligations.

When changes are made, we will update the Last Updated date at the top of this page. Your continued use of the website after updated terms are published may constitute acceptance of the revised terms, where permitted by law.

20. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Nitro PDF Pro
447 Sutter St., Suite 405, #1015
San Francisco, CA 94108
USA

Email: support@nitro-pdf.com
Phone: (415) 651-4700